My Studio Tracker has no passwords to remember or reset. Your account is identified by your email address, and you prove it is you either through a provider such as Google or with a link we email you.
Signing in
Go to the app and, if you are not signed in, you land on the sign-in page. Choose a provider or Email me a sign-in link. The link arrives within a minute, works once, and expires after 20 minutes. Once signed in you stay signed in on that device for 30 days of use.
Google, Microsoft, Apple or an emailed link
Continue with Google, Microsoft, Apple or Facebook (whichever are shown) sign you in with that account's email address. An emailed link uses whatever address you type. All of them lead to the same My Studio Tracker account as long as the email address is the same, so you can use Google on your laptop and an emailed link on your phone. My Studio Tracker only receives your name and email address from the provider.
If a provider sign-in fails part-way (for example you cancelled at Google), you are returned to the sign-in page with a short message; just try again or use the emailed link.
Using more than one device
Sign in on as many devices as you like; each keeps its own 30-day session. Everything is stored on the server, so a lesson you add on your phone is on your laptop straight away.
Signing out
Sign out is at the bottom of the sidebar, in the top bar on a phone, and in Settings. It signs out that device only. If a device is lost, signing out elsewhere does not sign it out; email us and we will end every session for your account.
Emails we send you
There are two sorts of email from us, and they are separate. The first is the work: invoices, payment reminders and receipts, sent to your students on your behalf, plus the copies and notifications you have asked for. Those follow the reminder settings on each student and in Settings, and are part of the service.
The second is us writing to you: a short run of getting-started tips over your first few weeks, each one about the next thing worth setting up, and a monthly note of what you collected. They taper off on their own — a step whose job you have already done is never sent — and they stop altogether once you are up and running.
If you would rather not have the second sort, every one of those emails has a link at the bottom to your own email preferences page, where one click turns them off. It never touches your invoices, reminders or anything sent to a student, and the same link turns them back on if you change your mind.
Privacy and your students' data
You are the data controller for what you enter about your students; My Studio Tracker processes it on your behalf, and only to run the service: sending invoices and reminders, publishing calendar feeds, taking payments. We do not sell data or use it for advertising. The full privacy policy lists what is stored, where, and who processes it (Microsoft Azure, Stripe, Twilio for SMS). Students never need an account, and everything a student can reach is behind an unguessable link.
Delete your account
To delete your whole account and everything in it, email us from the address you sign in with; the steps and timescales are on Delete your data. To remove a single student's details, archive the student or email us to have their record deleted. Stripe keeps its own payment records as financial regulations require.
Contact us
Email hello@mystudiotracker.co.uk for anything about StudioTracker. Say which page you were on and, for an invoice or lesson, its number or date, and never send card details by email.