Help centre
How can we help?
Short, plain-English guides to every part of My Studio Tracker. Inside the app, the help beside a heading or a field opens the guide for that exact thing.
Start here
Day to day
- Students Adding students, contact details, how each one is billed, and archiving. 7 sections
- Lessons One-off and weekly lessons, what to do after each one, cancellations and make-ups. 9 sections
- Calendar and calendar feeds The week view, and putting your lessons into Google Calendar, Apple Calendar or Outlook. 5 sections
Getting paid
- Invoices How invoices are created for each kind of student, and how to review, send, remind, resend and void them. 9 sections
- Getting paid Card, bank transfer and cash; confirming payments students report; part payments; chasing what is overdue. 7 sections
- Card payments with Stripe Connecting your own Stripe account, what Stripe asks for, fees, payouts, refunds and disputes. 12 sections
- Termly billing Blocks of lessons paid in advance: starting a term, credits, the cancellation policy, excused absences and make-ups. 11 sections
Your account
- Settings explained Every setting, what it changes and what the default is. 7 sections
- Your My Studio Tracker subscription The free month, subscribing, changing your card, cancelling, vouchers and referrals. 7 sections
- Signing in and your data Passwordless sign-in, using several devices, privacy and deleting your data. 8 sections
For students and parents
Can't find it?
Email us and say which page you were on. Most questions get an answer the same day, and if the answer isn't here yet we add it.